Alternative Dispute Resolution and Conflict

Organisations striving for higher quality employee relationships and cost effective management of human resources issues are recognising the increasing need for improved process for addressing and managing grievances and conflict.

ResolutionsRTK partner with large and small organizations in the public and private sectors, providing extensive expertise and experience in the field of Alternative Dispute Resolution (ADR) and Conflict Management.

Team Intervention

Effective and responsive management of conflict is essential for a positive and productive team environment. Accurate diagnosis and managed conflict can yield creative results for the organisation, helping teams recognise and deal with change, and challenging entrenched views and outdated work practices.

We are a leading provider of workplace conflict management solutions, using proven and successful strategies tailored to the organisation’s needs.

Individual Intervention

ResolutionsRTK offer a range of programs which support the individual’s development of conflict management awareness and skills. A number of our team programs can be specifically tailored for the needs of the individual.

Working one-on-one to raise awareness of differences in behavioural styles can be a powerful tool for an individual to become more flexible when dealing with differences in style. In Conflict Coaching, the coach and client work specifically on skills, knowledge and competencies to more effectively engage in and manage a dispute or an interpersonal conflict. Conflict Coaching can benefit any individual in the organisation wanting to resolve a dispute or conflict.

Our experienced and qualified practitioners offer Workplace Mediation services to our clients in the Corporate, Government, Education and NFP sectors, supporting effective and responsive conflict management.

A less formal approach than Mediation, Facilitated Meetings are also highly effective intervention processes that are increasingly being used in the workplace setting, and can be tailored to the specific requirements of the workplace.

In Australian workplaces, there is a noticeable and positive shift in the way conflicts and disputes are being addressed. This movement is towards more collaborative and effective conflict resolution that provides individuals, work teams and organisations with healthy options to address the issues of workplace conflict including the increasing use of Alternative Dispute Resolution options.

Conflict Coaching is a one-on-one, solution-focused, results-oriented systematic process, where the Coach and Client work specifically on skills, knowledge and competencies to more effectively engage in and manage a dispute or an interpersonal conflict.

The Workplace Coach works in conjunction with the organisation and the individual to achieve very specific coaching outcomes which reflect the needs of the organisation.

Codes of Conduct are developed using a facilitated workshop process, providing a prompt and effective intervention to team dysfunction or conflict.

Building Resilience programs are designed for both individuals and teams, assisting them to implement practices into their lives to achieve a more healthy, balanced and positive approach to their work and personal lives.

The ResolutionsRTK Behavioural Style Grid training raises awareness of different behavioural styles, assisting those who lead teams, and those in teams, to recognise and respond more effectively to differences in behavioural style.

Understanding the choices and services available when dealing with difficult workplace conflict is the key to developing healthy options to address the conflict. Our Respectful Workplace training programs are tailored to enhance the capacity of individuals and teams in your organisation to create a more respectful work environment.

Organisations are recognising and valuing mediation and alternative dispute resolution as a preferred way of managing workplace complaints and conflict. Our introductory and advanced training programs provide participants with the necessary tools and techniques required for managing everyday conflicts which occur in the workplace.