People Assist

Why Implement a People Assist Program?

ResolutionsRTK recognises the importance of providing innovative approaches to the delivery of Employee Assistance Programs in response to organisations aiming to:

• Break down traditionally held notions of EAP as a service for ‘people who can’t cope’.
• Create a desired shift in perception and experience of the EAP by maintaining the counselling aspect and incorporating the benefits of solutions focussed coaching.
• Adapt the EAP to changing workplace environments by offering different EAP support strategies to managers, administration and frontline staff under the one ‘umbrella of service’.
• Maximise the targetability and uptake of the Program by having distinct streams of service that can be selectively promoted.
• Increase the potency of EAP management reporting so that the feedback can directly contribute to organisational decision-making and links the EAP experience to Human Resource strategy development.

The People Assist Program is comprised of three distinct service offerings that can be tailored to suit the needs of your organisation.

• Employee Assist
• Employee Assist is delivered by a team of qualified Psychologists and Social Workers experienced in providing personal and work related assistance. They are trained to utilise both counselling and coaching techniques that are short-term and solutions focussed in nature.
  
• Manager Assist
  • Team leaders and managers are increasingly expected to respond to a variety of complex people issues that sometimes requires access to management coaching over and above a phone advisory service. Manager Assist is a coaching service that allows service users the opportunity to discuss particular challenges and concerns in a confidential setting with Manager Assist Consultants.
  • This service complements the availability of internal HR support and provides an additional resource for HR to utilise when coaching and developing line managers. Assistance can be sought for issues such as staff experiencing difficulty with change, behavioural issues, team difficulties and performance problems.
    
• Career Assist
  • Career Assist responds to the needs of staff and managers seeking to enhance their career mobility and opportunities as part of an internal career development initiative or in response to career transition issues created by their changing work environment e.g. restructures.
  • ResolutionsRTK’ Career Assist Consultants have specialised training and expertise in career counselling, resume development, interview coaching, job seeking, outplacement and vocational testing. ResolutionsRTK also offers an online career assessment and report service.
  • This stream of assistance sets ResolutionsRTK’s People Assist Program apart from other EAPs in the provision of career advice and planning.

These services are available on a 24 hour, 7 day a week basis. Services can be delivered either face to face or via the telephone. Our multidisciplinary team of People Assist Consultants range form Psychologists, and Social Workers to Management Coaches and Vocational Consultants.

How does People Assist Work?

The People Assist Program is tailored to your unique requirements. You can select all three streams or a combination of streams to suit your needs. It can be delivered onsite at your premises or offsite through our network of serviced offices in the Melbourne Metropolitan Regions and through our Associates in the Rural Regions. We also have a network of EAP Alliances with reputable EAP providers across Australia.

The scope of your People Assist Program is determined with you. You can prescribe the number of sessions available per service user per stream, the promotional plan for launching the Program, the type of reporting required by your organisation and the service measures to evaluate the Program’s effectiveness.

We endeavour to provide additional value to the reporting function by presenting emerging themes and issues across the three streams whilst maintaining the anonymity of the individual service users. In this way, you can ensure that your People Assist Program is accountable and results driven whist utilising the data to evaluate overall organisational performance from an HRM and OH&S perspective.

The People Assist Program is funded on a fee for sevice basis or on an annual fee arrangement for all three streams or per stream depending on access arrangements and are based on cost competitive rates.

Client testimonials for the People Assist Program include:

“The ability to retain and develop talent has been enhanced by our People Assist Service. In particular; Career Assist is now an integral part of our Staff Career Development Program. The uptake and feedback has been excellent. Our staff see us as being committed to their development...”

“It has been difficult to promote Manager Assist to our line management staff but after a few of our key supervisors experienced the benefits and were assured of the confidentiality they are becoming more comfortable in seeking support earlier...we try to promote it as on the job training in managing people...”

“It makes sense that three service streams require different professional skills and experience... being a constantly changing organisation the 3 streams clearly identify where to access the necessary support...”

“Only recently Career Assist was identified by staff as one way of seeking support during another restructure....this in my mind helped to minimise the fallout out we initially anticipated...the report has been useful in identifying the take up trends...”