Why Consider an Employee Assistance Program (EAP)for your Organisation?

Maximising people performance in the workplace is a strategic reality for organisational adaptability and wellness in today’s rapidly changing workplace environment. In fact, research supports that the success of an organisation is dependent on the health of all its employees - whether they are frontline workers or the managers responsible for their performance.

A tailored EAP can positively influence the overall productivity of your workforce. By providing staff confidential and clearly defined access to counselling and coaching services, they can be assisted to view and address their personal and work-related problems from both an individual and organisational perspective.

A well promoted and supported EAP can significantly reduce the incidence of absenteeism, presenteeism and costly claims such as Work Cover often associated with the diversity of work-related pressures and life circumstances that can overwhelm individuals from time to time.

Overview of ResolutionsRTKs EAP Offering?

ResolutionsRTK provides a traditional EAP offering that is comprised of a:

• Professional Counselling Service that can address a broad range of personal and work related issues, and a
• Manager Help Desk function that delivers an advisory and coaching service for managers and supervisors for dealing with people management issues.

Issues Addressed by the EAP include:

• Interpersonal conflict with peers and supervisors
• Work change / stress
• Harassment / grievance issues
• Disciplinary matters
• Work performance and role issues
• Management coaching
• Career transition issues
• Relationship and family matters
• Personal / emotional stress
• Psychological health issues (anxiety/depression)
• Grief and loss
• Alcohol and drug related issues
• Work related debriefing post incident
• Crisis intervention and trauma counselling for personal problems

These services are available on a 24 hour, 7 day a week basis. Services can be delivered either face to face or via the telephone. Our multidisciplinary team of EAP Consultants range form Psychologists and Social Workers to Management Coaches, HR Consultants and Health and Wellness practitioners.

The EAP is tailored to your unique requirements. It can be delivered onsite at your premises or offsite through our network of serviced offices in the Melbourne Metropolitan Regions and through our Associates in the Rural Regions. We also have a network of EAP Alliances with reputable EAP providers across Australia.

The scope of your EAP program is determined with you. You can prescribe the number of sessions available per service user, the promotional plan for launching the Program, the type of reporting required by your organisation and the service measures to evaluate the Program’s effectiveness.

We endeavour to provide additional value to the reporting function by presenting emerging themes and issues whilst maintaining the anonymity of the individual service users. In this way, you can ensure that your EAP is accountable and results driven whist utilising the data to evaluate overall organisational performance from an HRM and OH&S perspective.

The EAP can be funded on a fee for sevice, onsite or annual fee basis at cost competitive rates.

Benefits for Staff include:

• A confidential service which is voluntary, and at no cost to the employee.
• Intervention that aims to promote independence, improved work/personal performance and relationships for a wide range of issues.
• Access to a broad base of external support services for longer-term assistance where necessary. For example, drug rehabilitation, long term relationship counselling, etc.

Some of the benefits identified by service users as taken from client evaluation surveys include:

• “Able to talk through issues and put them into perspective rather than being overwhelmed. Having a range of options for moving forward helped to keep me going.”
• “To have the opportunity to speak to someone who was an independent person away from the problem was extremely useful.”
• “Being able to openly discuss issues with an independent person and getting good feedback/strategies on managing the issues was what I needed.”
• “Just being able to debrief with somebody and cry when I needed to and be able to understand why I was crying was important.”
• “The availability of the program and access to a very competent and professional counsellor helped me to see alternatives I couldn’t see before.”
• “She helped me understand my blockages and assisted me with strategies to move forward. I feel free of my burden after seeing her. She provided clarity.”

Benefits for the Organisation include:

• A dedicated Account Manager familiar with the existing culture, policies and processes of your organisation and responsive to your changing needs.
• A tailored EAP that is reviewed on a regular basis.
• A responsive, dynamic and effective service.
• Interventions that are solutions oriented and focused on empowering employees with strategies and skills to solve their own problems.
• Effective outcomes that can reduce and/or avoid costly stress-related absenteeism and help maintain productivity of the workforce.
• A regular reporting function and the communciation of emerging trends and hot spots within the bounds of confidentiality.

Testimonial quotes from client organisations include:

• “ResolutionsRTK truly works in partnership with us. Their responsiveness and service effectiveness is exemplary.”
• “We have a diverse, multi located workforce who perform inherently difficult work. ResolutionsRTK staff, from the EAP Intake Officers to the EAP Consultants have provided a consistently high quality service that we believe has significantly contributed to the reduced costs in stress related absenteeism over the last 6 years.”
• “The reporting provided by ResolutionsRTK closely aligns with other indicators we use to track people performance. This gives us great confidence in the effectiveness of the service and the validity of the statistics when developing strategy.”
• “The Account Manager is accessible to me both for those crisis situations where I need additional support and to confidentially discuss complex change and people issues when I need that sounding board.”

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